Privacy policy

We are pleased that you are visiting our website. The protection and security of your personal information when using our website is very important to us. We would therefore like to inform you at this point which of your personal data we collect when you visit our website and for what purposes it is used.

This privacy policy applies to the internet offer of Carel Deutschland GmbH, which is accessible under the domain learning.carel-deutschland.de as well as the various subdomains ("our website").

Who is responsible and how do I reach you?

RESPONSIBLE
for the processing of personal data within the meaning of the EU General Data Protection Regulation (GDPR)

Carel Deutschland GmbH
Am Spielacker 34
63571 Gelnhausen
Germany

DATA PROTECTION OFFICER
www.mein-datenschutzbeauftragter.de
Tim Walter
Hafenstraße 1a
23568 Lübeck
Germany

What is it about?

This privacy policy meets the legal requirements for transparency in the processing of personal data. This is any information relating to an identified or identifiable natural person. This includes, for example, information such as your name, age, address, telephone number, date of birth, e-mail address, IP address or user behavior when visiting a website. Information for which we cannot (or can only with a disproportionate effort) establish a reference to your person, e.g. by anonymization, is not personal data. The processing of personal data (e.g. collection, retrieval, use, storage or transmission) always requires a legal basis and a defined purpose.

Stored personal data are deleted as soon as the purpose of the processing has been achieved and there are no legitimate grounds for further storage of the data. We will inform you in the individual processing operations about the specific storage periods or criteria for storage. Irrespective of this, we store your personal in individual cases for the assertion, exercise or defense of legal claims and if there are statutory retention obligations.

Who gets my data?

The transfer of your personal data takes place as described below.

Data is also disclosed if we are entitled or obliged to disclose data due to statutory provisions and/or official or court orders. In particular, this may involve the disclosure of information for the purposes of criminal prosecution, the prevention of danger or the enforcement of intellectual property rights.

Insofar as your data is passed on to service providers to the extent necessary, they will only have access to your personal data to the extent necessary to fulfill their tasks. These service providers are obliged to treat your personal data in accordance with the applicable data protection laws, in particular the DSGVO. Insofar as your personal data is processed on our behalf on the basis of order processing contracts pursuant to Art. 28 DSGVO, we ensure that the processing of personal data is carried out in accordance with the General Data Protection Regulation.

We make a point of processing your data within the EU / EEA. However, we may use service providers that process data outside the EU / EEA. In these cases, we ensure that an appropriate level of data protection comparable to the standards within the EU is established at the recipient before transferring your personal data. This can be achieved, for example, via EU standard contracts or Binding Corporate Rules or special agreements to whose regulations the company may be subject.

How is my data processed in detail?

We always process your personal data for a specific purpose.

In summary, we process your personal data for the following purposes:

To be able to process your request with you in case of contact inquiries (e.g. e-mail address, first name, last name);
For the technical realization of our website and to be able to provide you with our information on this website (e.g. IP address, cookies, browser information).
To register a user account for the online training course

With regard to the legal basis for the processing of your personal data applies:

We process personal data that is required for the justification, implementation or processing of our service offer (contract processing) on the legal basis of Art. 6 (1) lit. b DSGVO. Insofar as we obtain consent from you for the processing of your personal data, the consent forms the legal basis for the data processing in accordance with Art. 6 (1) lit. a DSGVO. Data processing is also permissible if we process your data to protect our legitimate interests and your interests or fundamental rights and freedoms with regard to the processing of personal data are not overridden. (Art. 6 para. 1 lit. f DSGVO) Insofar as we use external service providers within the framework of commissioned data processing, the processing is carried out on the legal basis of Art. 28 DSGVO.

What data do we collect when you visit our website?

In the case of mere informational use of the website, i.e. if you do not register or otherwise transmit information to us, we only collect the personal data that your browser transmits to our server. If you wish to view our website, we collect the following data, which is technically necessary for us to display our website to you and to ensure stability and security (legal basis is Art. 6 para. 1 p. 1 lit. f DS-GVO):

IP address
Date and time of the request
Time zone difference from Greenwich Mean Time (GMT)
Content of the request (concrete page)
Access status/HTTP status code
Data volume transferred in each case
Website from which the request comes
Browser
Operating system and its interface
Language and version of the browser software.

In addition to the aforementioned data, cookies are stored on your computer when you use our website. You can find more information on this under the item "Cookies" in this data protection declaration and in the consent management tool used.

Do you use cookies?

Cookies are small text files that are stored on your data carrier and save certain settings and data for exchange with our system via your browser. A cookie usually contains the name of the domain from which the cookie data was sent as well as information about the age of the cookie and an alphanumeric identifier.

Cookies enable our systems to recognize the user's device and make any preferences immediately available. As soon as a user accesses the platform, a cookie is transferred to the hard drive of the respective user's computer. Cookies help us to improve our website and provide you with a better and more customized service. They allow us to recognize your computer, or your (mobile) device when you return to our website and thereby:

store information about your preferred activities on the website and thus tailor our website to your individual interests.
To accelerate the speed of processing your requests.

We cooperate with third-party services that help us to make the Internet offer and the website more interesting for you. Therefore, cookies from these partner companies (third-party providers) are also stored on your hard drive when you visit the website. These are cookies that are automatically deleted after the specified time.

For more information on the individual third-party providers, please refer to the Cookie Consent Tool and the privacy notices stored therein.

If you do not wish to use browser cookies, you can set your browser so that cookies are not accepted. Please note that in this case you may only be able to use our website to a limited extent or not at all. If you only want to accept our own cookies, but not the cookies of our service providers and partners, you can select the setting in your browser "Block third-party cookies". We assume no responsibility for the use of third-party cookies.

What rights do I have?

You have the right:

in accordance with Art. 15 DSGVO to request information about your personal data processed by us. In particular, you can request information about the processing purposes, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right of complaint, the origin of your data if it has not been collected by us, as well as the existence of automated decision-making including profiling and, if applicable, meaningful information about its details;
in accordance with Art. 16 DSGVO to immediately demand the correction of incorrect or completion of your personal data stored by us;
pursuant to Art. 17 DSGVO to request the erasure of your personal data stored by us, unless the processing is necessary for the exercise of the right to freedom of expression and information, for compliance with a legal obligation, for reasons of public interest or for the establishment, exercise or defense of legal claims;
to request the restriction of the processing of your personal data in accordance with Art. 18 DSGVO, insofar as the accuracy of the data is disputed by you, the processing is unlawful, but you object to its erasure and we no longer require the data, but you need it for the assertion, exercise or defense of legal claims or you have objected to the processing in accordance with Art. 21 DSGVO;
pursuant to Art. 20 DSGVO to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request the transfer to another controller (data portability);
to revoke your consent at any time in accordance with Art. 7 (3) DSGVO. This has the consequence that we are no longer allowed to continue the data processing based on this consent for the future and
to complain to a supervisory authority in accordance with Art. 77 DSGVO. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters.
Right of objection

If your personal data is processed on the basis of legitimate interests pursuant to Art. 6 (1) p. 1 lit. f DSGVO, you have the right to object to the processing of your personal data pursuant to Art. 21 DSGVO, provided that there are grounds for doing so that arise from your particular situation or the objection is directed against direct advertising. In the latter case, you have a general right of objection, which is implemented by us without specifying a particular situation.

If you wish to exercise your right of revocation or objection, simply send an e-mail to kontakt@carel.com.

Registration of a user account for online training

NATURE AND EXTENT OF PROCESSING

For the use of certain areas of our website, you have the option to register a user account. The information collected during registration via the mandatory fields is required to provide access to the user account. Furthermore, you can voluntarily provide additional information for supplementary (convenience) functions.

For the registration of a user account, your personal data will be disclosed exclusively in accordance with this privacy policy.

PURPOSE AND LEGAL BASIS

We process your data for the purpose of providing you with a user account to fulfill a contract with you pursuant to Art. 6 (1) lit. b DSGVO. There is a contractual obligation to provide your data, as this information is necessary for the identification of your person as well as for the fulfillment of the contract on our part. There is no legal obligation to provide the data. Without the provision of this information, the registration of a user account and thus the conclusion of a contract is not possible.

Furthermore, the processing of additional voluntarily provided information for the purpose of providing further (comfort) functions is based on your consent pursuant to Art. 6 para. 1 lit. a DSGVO. By deactivating the functions / By deleting the voluntary information in the user account, you can declare your revocation at any time with effect for the future pursuant to Art. 7 para. 3 DSGVO.

STORAGE DURATION

We store your personal data in the context of providing the user account for the duration of the contractual relationship. After the end of the contract / deletion of the user account, further storage of your data will only take place if there are legal retention obligations (e.g. tax and commercial law).

Additional information that you provide to us based on your consent will only be stored until you revoke your consent by deactivating the functions / by deleting the data, but no longer than until the end of the contract on which the provision of the user account is based.

What data do we process in the event of contact?

You can contact us by e-mail or via our contact form. In this case, we store the personal data you provide in order to process your request and to contact you to handle your request. If we request information via our contact form, we have marked the mandatory fields required for contacting us accordingly (asterisk). The voluntary information is used to specify your request and to improve the processing of your request. The requested data is transmitted to us by you on a purely voluntary basis.

Depending on the type of request, the legal basis for this processing is Art. 6 (1) lit. b DSGVO for requests that you yourself make as part of a pre-contractual measure or Art. 6 (1) p. 1 lit. f DSGVO if your request is of a different nature. The legitimate interest follows from the purposes mentioned under point 3 a.). If personal data is requested that we do not need for the fulfillment of a contract or for the protection of legitimate interests, the transfer to us will be based on your consent pursuant to Art. 6 para. 1 lit. a DSGVO.

Where can you find us on social media platforms?

In order to be able to present our company in the best possible way and to communicate with you as a user, customer or interested party and to inform you about our offered services, we make use of our presence in social networks. When using social networks, data is processed outside the European Union (EU) and the European Economic Area (EEA). An equivalent level of data protection as exists in the EU cannot be guaranteed in all countries outside the EU.
In this context, it can lead to risks for you as a user if the transmitted data is processed in so-called third countries with an inadequate level of data protection.

This makes it more difficult to enforce known user rights. In addition, your data may not be processed in your interest by the provider in the third country.
In the USA, there is no level of data protection comparable to the requirements of the GDPR. It is possible that government agencies access personal data without us or you knowing about it. Enforcement of your rights is probably not possible in the USA.

In addition to the respective provider of a social network, we also collect and process personal user data on so-called "fan pages". With this notice, we inform you about which data we collect from you on our social media sites, how we use it and how you can object to the use of the data. For the respective data processing purposes and data categories, please refer to the respective offer listed in more detail below.

The social media activities operated by us and detailed below are carried out on the basis of a balancing of interests pursuant to Art. 6 (1) lit. f) DSGVO.

To realize this, cookies are used, which record user behavior and enable profiling of the user.
A concrete list of the purposes for which the user data is processed can be found in the data protection notices of the respective providers By making the appropriate settings in your user account, you can limit the profiling, at least to a certain extent. For the exact procedure, please read the corresponding data protection information of the respective provider.

The relevant platforms are:

Platform	Responsible entity	Privacy policy of the platform operator
Facebook	Meta Platforms Ireland Ltd 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland	https://privacycenter.instagram.com/policy/
YouTube	Google Ireland Limited Gordon House, Barrow Street, Dublin 4, Ireland	https://policies.google.com/privacy?hl=de
Twitter	Twitter Inc 1355 Market Street, Suite 900, San Francisco, CA 94103, USA	https://twitter.com/de/privacy
XING	New Work SE Am Strandkai 1, 20457 Hamburg, Germany	https://privacy.xing.com/de/datenschutzerklaerung
LinkedIN	LinkedIn Ireland Unlimited Company Wilton Place, Dublin 2, Ireland	https://de.linkedin.com/legal/privacy-policy?

Carel Deutschland GmbH operates profiles on the listed platforms in order to draw attention to products and service offers and to interact with customers, interested parties and other users of the platform.

In this context, the platform operators also use certain data that they have collected from users of the platform (e.g., whether a photo on a profile was marked with "Like" or commented on) to create aggregated usage statistics and make them available to the respective operators of the profile (so-called "Insights" or "Analytics"). We as profile operators also receive such usage statistics. The information that we receive as profile operators does not allow any conclusions to be drawn about individual users. The profile operator itself has no access to personal data that the platform operators process for the creation of usage statistics. The respective platform operator alone determines which data is processed for these purposes, and in what manner. As the profile operator, Carel Deutschland GmbH can neither legally nor actually influence the processing by the platform operators.

For processing in connection with the compilation of usage statistics, Carel Deutschland GmbH and the respective platform operator shall be deemed joint controllers within the meaning of Art. 26 DSGVO.

Where possible, joint responsibility agreements are in place with the respective platform operators.

Beyond that, data processing by Carel Deutschland GmbH as profile operator only takes place to a very limited extent:

Processing of usernames and comments that are deleted due to violation of netiquette. These will be kept on file for possible proof in the event of legal disputes within the statute of limitations.
Processing of usernames and individual messages when you contact us via messenger services.

For these purposes, we generally only process your name, message content, comment content, and the profile information you "publicly" provide.

Data security is important to us.

We secure our website by technical and organizational measures against loss, destruction, access, modification or distribution of your data by unauthorized persons.

In particular, your personal data is transmitted encrypted with us. We use the SSL/TLS (Secure Sockets Layer/Transport Layer Security) coding system for this. Our security measures are continuously improved in line with technological developments.

How long do we store personal data?

With regard to the storage period, we delete personal data as soon as their storage is no longer necessary for the fulfillment of the original purpose and there are no longer any legal retention periods. The statutory retention periods form the criterion for the final duration of the storage of personal data. After expiry of the period, the corresponding data is routinely deleted. In the case of the existence of retention periods, a restriction of the processing takes place in the form of blocking the data.

What about references and links?

When calling up Internet pages referred to within the framework of our website, information such as name, address, e-mail address, browser properties, etc. may be requested again. This privacy policy does not regulate the collection, disclosure or handling of personal data by third parties.

Third party service providers may have different and their own rules for handling the collection, processing and use of personal data. It is therefore advisable to inform yourself on the websites of third parties about their practices regarding the handling of personal data before entering personal data.

What third-party services do we use?

In the following, we inform you about the third-party services we integrate on our website:

ACTIVE CAMPAIGN

Nature and scope of processing

We have integrated components of the ActiveCampaign service on our website. ActiveCampaign is a service of ActiveCampaign, LLC and provides marketing automation for businesses. ActiveCampaign is used to store and transfer data entered in forms using cookies, to send marketing emails and automated messages, and to create targeted campaigns.

In addition, ActiveCampaign offers us the possibility to analyze whether the sent emails were opened, how many users received an email and whether users unsubscribed from the newsletter after receiving an email.

In this case, your data will be passed on to the operator of ActiveCampaign, ActiveCampaign, LLC, 1 North Dearborn Street, 5th floor Chicago, IL 60602, USA.

Purpose and legal basis

ActiveCampaign is used on the basis of your consent pursuant to Art. 6 para. 1 lit. a. DSGVO and § 25 para. 1 TTDSG.

We intend to transfer personal data to third countries outside the European Economic Area, in particular the USA. In cases where no adequacy decision of the European Commission exists (e.g. in the USA), we have agreed with the recipients of the data on other appropriate safeguards within the meaning of Art. 44 et seq. DSGVO. These are - unless otherwise stated - standard contractual clauses of the EU Commission pursuant to Implementing Decision (EU) 2021/914 of June 4, 2021. You can view a copy of these standard contractual clauses at https://eur-lex.europa.eu/legal-content/DE/TXT/HTML/?uri=CELEX:32021D0914&from=DE.

In addition, before such a third country transfer, we obtain your consent pursuant to Art. 49 (1) sentence 1 lit. a. DSGVO, which you provide via the consent in the Consent Manager (or other forms, registrations, etc.). We would like to point out that in the case of third country transfers there may be unknown risks in detail (e.g. data processing by security authorities of the third country, the exact scope and consequences of which for you we do not know, over which we have no influence and of which you may not become aware).

Storage duration

The specific storage period of the processed data cannot be influenced by us, but is determined by ActiveCampaign, LLC. Further information can be found in the privacy policy for ActiveCampaign: .

Google Fonts

Nature and scope of processing

We use Google Fonts from Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, as a service to provide fonts for our online offer. To obtain these fonts, you connect to servers of Google Ireland Limited, whereby your IP address is transmitted.

Purpose and legal basis

The use of Google Fonts is based on your consent pursuant to Art. 6 para. 1 lit. a. DSGVO and § 25 para. 1 TTDSG.

Storage duration

The concrete storage period of the processed data cannot be influenced by us, but is determined by Google Ireland Limited. Further information can be found in the privacy policy for Google Fonts: https://policies.google.com/privacy.

Google reCAPTCHA

Nature and scope of processing

We have integrated components of Google reCAPTCHA on our website. Google reCAPTCHA is a service of Google Ireland Limited and enables us to distinguish whether a contact request originates from a natural person or is automated by means of a program. When you access this content, you establish a connection to servers of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, whereby your IP address and possibly browser data such as your user agent are transmitted. Furthermore, Google reCAPTCHA records the user's browsing time and mouse movements in order to distinguish automated requests from human ones. This data is processed exclusively for the purposes mentioned above and to maintain the security and functionality of Google reCAPTCHA.

Purpose and legal basis

The use of Google reCAPTCHA is based on your consent pursuant to Art. 6 para. 1 lit. a. DSGVO and § 25 para. 1 TTDSG

Storage duration

Google CDN

Nature and scope of processing

We use Google CDN to properly deliver the content of our website. Google CDN is a service of Google Ireland Limited, which acts as a content delivery network (CDN) on our website.

A CDN helps to provide content of our online offer, especially files such as graphics or scripts, faster with the help of regionally or internationally distributed servers. When you access this content, you establish a connection to servers of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, whereby your IP address and possibly browser data such as your user agent are transmitted. This data is processed exclusively for the above-mentioned purposes and to maintain the security and functionality of Google CDN.

Purpose and legal basis

The use of the Content Delivery Network is based on our legitimate interests, i.e. interest in a secure and efficient provision and optimization of our online offer pursuant to Art. 6 para. 1 lit. f. DSGVO.

Storage duration

Youtube video

Nature and scope of processing

We have integrated YouTube Video on our website. YouTube Video is a component of the video platform of YouTube, LLC, where users can upload content, share it over the Internet and receive detailed statistics.

YouTube Video allows us to integrate content from the platform into our website.

YouTube Video uses cookies and other browser technologies to analyze user behavior, recognize users, and create user profiles. This information is used, among other things, to analyze the activity of the content listened to and to generate reports. If a user is registered with YouTube, LLC, YouTube Video can associate the videos played with the profile.

When you access this content, you connect to servers of YouTube, LLC, Google Ireland Limited, Gordon House, Barrow Street Dublin 4 Ireland, where your IP address and, if applicable, browser data such as your user agent are transmitted.

Purpose and legal basis

The use of the service is based on your consent pursuant to Art. 6 para. 1 lit. a. DSGVO and § 25 para. 1 TTDSG.

Storage duration

The concrete storage period of the processed data cannot be influenced by us, but is determined by YouTube, LLC. Further information can be found in the privacy policy for YouTube Video: https://policies.google.com/privacy.

GetResponse

Nature and scope of processing

We use on our website GetResponse, a newsletter delivery platform of GetResponse SP. Z o.o (Polish Limited Liability Company), Arkońska 6, A3, 80-387 Gdańsk, Poland. The email addresses of our newsletter recipients, as well as their other data described in the context of this notice, are stored on GetResponse's servers. GetResponse uses this information to send and evaluate the newsletters on our behalf. Furthermore, according to its own information, GetResponse may use this data to optimize or improve its own services, e.g., to technically optimize the dispatch and display of the newsletters or for economic purposes to determine from which countries the recipients come. However, GetResponse does not use the data of our newsletter recipients to write to them itself or pass the data on to third parties. Further information on data processing can be found under the item "Newsletter".

Purpose and legal basis

The data processing is based on your consent in accordance with Article 6 (1) p. 1 lit. a DSGVO.

Storage duration

The specific storage period of the processed data cannot be influenced by us, but is determined by GetResponse. Further information can be found in the privacy policy for GetResponse: https://www.getresponse.com/de/legal/datenschutz.

Shopify CDN

Nature and scope of processing

We use Shopify CDN to properly deliver the content on our website. Shopify CDN is a service provided by Shopify, Inc. which acts as a Content Delivery Network (CDN) on our website to provide functionality for other Shopify, Inc. services. For said services, you will find a separate section in this Privacy Policy. This section is only about the use of the CDN.

A CDN helps to provide content of our online offer, in particular files such as graphics or scripts, faster with the help of regionally or internationally distributed servers. When you access this content, you establish a connection to servers of Shopify, Inc, 150 Elgin St, Ottawa, ON K2P 1L4, Canada, whereby your IP address and possibly browser data such as your user agent are transmitted. This data is processed solely for the above purposes and to maintain the security and functionality of Shopify CDN.

Purpose and legal basis

Storage duration

The specific storage period of the processed data cannot be influenced by us, but is determined by Shopify, Inc. Further information can be found in the privacy policy for Shopify CDN: https://www.shopify.com/legal/privacy.

Shopify Checkout

Nature and scope of processing

We have integrated Shopify Checkout components on our website. Shopify Checkout is a service of Shopify, Inc. and offers online payment solutions worldwide. If you choose Shopify Checkout as your payment method, your data required for the payment process is automatically transmitted to Shopify, Inc, 150 Elgin St, Ottawa, ON K2P 1L4, Canada. In this context, the following data is usually collected: Name, address, company if applicable, e-mail address, telephone and cell phone number and IP address.

Purpose and legal basis

The use of the service is based on the execution of a contract, i.e. for the processing of payment transactions pursuant to Art. 6 para. 1 lit. b. DSGVO.

Storage duration

Newsletter

With your consent, you can subscribe to our newsletter, with which we inform you about our current interesting offers. The advertised goods and services are named in the consent form.

For the registration to our newsletter we use the so-called double-opt-in procedure. This means that after your registration, we will send you an email to the email address you provided, in which we ask you to confirm that you wish to receive the newsletter. If you do not confirm your registration within 24 hours, your information will be blocked and automatically deleted after one month. In addition, we store your respective IP addresses used and times of registration and confirmation. The purpose of this procedure is to be able to prove your registration and, if necessary, to clarify a possible misuse of your personal data.

The only mandatory data for sending the newsletter is your e-mail address. The provision of further, separately marked data is voluntary and will be used to address you personally. After your confirmation, we store your e-mail address for the purpose of sending the newsletter. The legal basis is Art. 6 para. 1 p. 1 lit. a DS-GVO.

Your personal data may be processed on our behalf on the basis of order processing contracts pursuant to Art. 28 DSGVO. In these cases, we ensure that the processing of personal data is carried out in accordance with the General Data Protection Regulation. For our newsletter dispatch, we use the service GetResponse of GetResponse SP. Z o.o (Polish Limited Liability Company). You can find more information about the provider at https://www.getresponse.com/de/legal/datenschutz.

You can revoke your consent to the sending of the newsletter at any time and unsubscribe from the newsletter. You can declare the revocation by clicking on the link provided in every newsletter e-mail or by e-mail to kontakt@carel.com or by sending a message to the contact details given in the imprint.

Privacy policy

Who is responsible and how do I reach you?

What is it about?

How is my data processed in detail?

What data do we collect when you visit our website?

Do you use cookies?

What rights do I have?

Registration of a user account for online training

What data do we process in the event of contact?

Where can you find us on social media platforms?

Data security is important to us.

How long do we store personal data?

What about references and links?

What third-party services do we use?

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